Services Publics +
Since 2014, when we first obtained the Marianne certification, the Paris 8 Library has been engaged in a betterment process regarding the quality of our Welcome Policy.
The 9 principles of Services Publics +
Closer
- You will be greeted courteously and respectfully, in mutual respect, assuming you are acting lawfully, you have the right to make mistakes.
- We are available by phone or on site to help you with your online procedures.
- You will be received according to your personnal situation.
Clearer
- We will direct you to the competent interlocutor to handle your request.
- Your requests are handled in the announced time period and you are kept aware of its progress.
- You have access to the inspections reports and satisfaction surveys findings.
Simpler
- Your reviews are taken into account to improve and simplify the handling of your requests.
- We are constantly developping our skills and are always striving to better ourselves.
- We are environmentally responsible.
Give us your feedback
If you have any remarks regarding the quality of our services, please contact us via :
